Personal data policy

About the Privacy Policy

This Privacy Policy is issued in accordance with applicable Bulgarian and European personal data protection legislation, including the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 concerning the protection of individuals with regard to the processing of personal data and the free movement of such data (referred to as the “Regulation” or “GDPR”).

The Buddy Guard Privacy Policy outlines the rules by which Buddy Guard processes your personal data as an individual user of the platform, as well as your rights regarding the protection of your personal data.

This Privacy Policy is an integral part of the General Terms and Conditions for using the Buddy Guard platform. Unless otherwise specified, the definitions used herein have the meaning assigned to them in the General Terms and Conditions.

Buddy Guard reserves the right to periodically update this Policy at its sole discretion. You will be notified of such changes through their publication on the platform's website. Since the platform may only be used under the current General Terms and Conditions, including this Policy, if you disagree with any updates, you must notify Buddy Guard before the changes take effect. In such cases, your account will be closed, and you will no longer be able to use the platform or its services.

Who is the Data Controller of Your Personal Data?

In relation to the use of the platform and the services provided through it, Buddy Guard, as a Data Controller, processes your personal data as a Data Subject.

When processing personal data, Buddy Guard complies with this Policy and all applicable data protection laws, including GDPR and the Bulgarian Personal Data Protection Act.

Data Controller Information:

Name: Buddy Guard Bulgaria Ltd.
Registration ID: 206679605
Address: 24 Oborishte Street, Entrance A, Floor 1, Apartment 3, Sofia 1504, Bulgaria
Contact Person: Kristina Vodenicharova

What is the Processing of Personal Data?

According to the Regulation, personal data is any information related to you as an individual that can identify you. Processing refers to any action or set of actions performed on your personal data, whether by automated or other means (e.g., collection, storage, processing, transmission to third parties, etc.).

What Are the Purposes of Data Processing?

Buddy Guard processes personal data for the following purposes:

To execute and perform the contract between you and Buddy Guard for platform use.
This includes data processing necessary for actions such as registration, account creation, profile deactivation, blocking, logging in, and other functionalities provided via the platform's website (www.buddyguard.bg) and mobile application.
To protect and enforce the legitimate interests of Buddy Guard, other platform users, or third parties.
This includes resolving technical issues, ensuring security, preventing illegal activities, and providing assistance in disputes or legal proceedings.
To fulfill legal obligations, including tax-related purposes.
This involves providing information to government authorities and ensuring compliance with legal obligations.
Based on your explicit consent.
Processing based on consent is limited to the scope and extent you agree to and applies if no other valid legal basis exists for the data processing.

What Personal Data Is Processed?

Buddy Guard may process personal data in the following categories:

Identity Information: Name, middle name, surname, date of birth, age, national ID number, permanent address, current address, biometric data (e.g., photo, eye color, height), signature.
Contact Information: Phone number, email, address.
Financial Data: Name, IBAN/bank account number, bank card number, secret code.
Platform Usage Data: IP address, profile ID, logs of account activities (e.g., registration, login attempts, consents), location data, and browser/device details.
Video Surveillance Data: Images captured during real-time video monitoring (not stored or processed further).
Cookies: As necessary for platform functionality.

You are obligated to provide specific data as required to use the platform's features. Other data is optional and may be provided at your discretion.

Buddy Guard does not process special categories of sensitive data, such as information about your race, political views, religious beliefs, health, or sexual orientation. Sharing such data is at your own risk, and Buddy Guard cannot guarantee its protection.

Who May Have Their Data Processed?

Buddy Guard may process the personal data of:

Registered users of the platform as clients or caregivers.
Unregistered users (e.g., individuals making inquiries or submitting complaints).
Individuals referenced in third-party communications to Buddy Guard.

How Long Is Personal Data Retained?

Unregistered users: Data is stored for one year.
Registered users: Data is retained for at least five years after termination of the contract or account deletion.

To Whom Is Personal Data Disclosed?

Personal data is only disclosed in the following cases:

If required by law or a government authority.
If you provide explicit consent.
To protect the rights and legitimate interests of Buddy Guard or third parties.

Buddy Guard may use service providers (e.g., lawyers, payment processors, accountants) who comply with this Privacy Policy.

Data Protection Measures

Buddy Guard implements appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful processing, accidental loss, or damage.

What Are Your Rights Regarding Your Personal Data?

As a Data Subject, you have the following rights:

Right to information: Know how, why, and for how long your data is processed.
Right of access: Access your data, confirm its processing, and exercise your rights.
Right to rectification: Correct inaccuracies in your data.
Right to erasure: Request deletion of data unless legal grounds for retention exist.
Right to restriction: Limit processing under legal conditions.
Right to data portability: Receive data in a machine-readable format for transfer to another controller.
Right not to be subject to automated decisions: Avoid decisions based solely on automated processing.
Right to withdraw consent: Revoke your consent without affecting past processing.

To exercise these rights, contact Buddy Guard's Data Protection Officer.

For further details, reach out to Buddy Guard at their official contact address.

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